This is a interesting article from the WSJ that has several examples of wasteful activities / programs started just because a CEO or president says something. Have you seen anything like this at your company?
The concluding bit about embracing complaints, and then who they should consider for a promotion is also very interesting:
“Research on psychological safety led by Amy Edmondson at the Harvard Business School shows that the best employees for promoting organizational learning are often those who never leave well enough alone, pointing out mistakes and flawed practices. But those who management rates as top performers are often those who silently do what they’re told and what has always been done—and don’t annoy their superiors with complaints and questions about flawed practices.”
Let me know what you think!